1. Note the symptoms
Tell us what happened, when the issue started and whether it is permanent or intermittent. The exact device model is very useful.
SERVICE GUIDE
Before you bring your device in for service
A few simple preparations make intake clearer, protect your data and help diagnostics run more efficiently.
2. Protect important data
If the device still works well enough, back up important data before service. Do not send passwords, unlock codes or other secrets through the online form.
3. Prepare the device
Bring the device and only accessories relevant to the issue. If testing requires system access, arrange a temporary access method at intake rather than sharing your main password.
4. Documented intake
At intake we can record model, IMEI/S/N, reported fault and cosmetic condition. Service photos are kept in the private repair record.
5. If shipping by courier
Contact us before shipping. Pack the device so it cannot move inside the parcel and avoid including accessories that are not needed for the repair.
6. Track the repair
If you receive a ticket number and PIN, you can check progress in Status without sending repeated messages about the same repair.
DATA & PRIVACY
What not to send online
- account, email or banking passwords
- 2FA codes, recovery codes or personal PINs
- copies of documents that are not needed for the request
ALREADY HAVE A TICKET?
Check progress directly
Use the ticket number and PIN received from the service desk. Your repair data is not publicly indexed and is not cached by the PWA.
Open StatusPinkMobileGSM Bistrița
Ready for diagnostics?
Send the model, symptoms and how you would like to hand over the device.
